Quality Policy

What we do

Culture, Sports, Shows, Events, and Facility Management — more and better in and for Santa Maria da Feira!
With a calendar brimming with events that stand out as innovative and as catalysts for a new way of experiencing and promoting culture in Portugal, Santa Maria da Feira’s cultural agenda adds value and uniqueness to the national calendar of annual activities.

Mission

“The management and administration of sports, cultural, and social facilities; the promotion of sports, recreational, and cultural activities; and the development of socio-economic and scientific initiatives — all delivered to the highest standards of quality at the lowest possible cost. We are committed to the continuous improvement of our products and services, aiming to consistently exceed customer expectations, enhance their quality of life, and create moments of happiness”.

Values

  • Efficiency
  • Excellence
  • Integrity
  • Pride
  • Loyalty
  • Innovation
  • Respect
  • Service
  • Sustainability

Scope of Certification

Feira Viva, Cultura e Desporto, E.M., has implemented a Quality Management System (QMS) in accordance with the NP EN ISO 9001 standard. The scope of certification includes the provision of administration and management services for the Municipal Swimming Pools, the Ornithological Park, the Europarque, and cultural and social events in the municipality of Santa Maria da Feira.

Quality Policy

Recognising QUALITY as a strategic investment of great importance — one that leads to increased productivity — Feira Viva considers it essential to ensure:

The administration and management of sports, cultural, and social facilities; the promotion of sports, recreational, and cultural activities; and the implementation of socio-economic and scientific initiatives, in line with the highest quality standards and the lowest possible cost. We are committed to the continuous improvement of products, services, and the Quality Management System itself, with the constant goal of exceeding customer expectations, enhancing their quality of life, and creating moments of happiness — while also complying with all applicable legal requirements and other subscribed obligations related to both national and international entities of which we are members.